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Support FAQs
Can you help with WhatsApp bans?
Connect Wave helps review account activity, identify policy concerns, and guide compliant steps to resolve WhatsApp restrictions.
What does the official API include?
The official WhatsApp API supports automated replies, shared inboxes, templates, notifications, and organized customer conversations.
Can I send promotional messages?
Yes. Send approved promotional templates to opted-in contacts while following WhatsApp messaging policies and frequency guidelines.
What can WhatsApp automation handle?
Automation can welcome customers, answer common questions, route conversations, collect details, and notify your support team.
How can I reduce ban risks?
We recommend permission-based messaging, relevant content, approved templates, and careful sending practices to reduce account risks.
How do I contact Connect Wave support?
Contact Connect Wave with your setup details. Our support team can help with onboarding, automation, campaigns, and troubleshooting.